Frequently Asked Questions

What are your final order dates for international Christmas delivery 2017?
What materials do you use to manufacture your products?
Will my house number or name need cleaning?
How do your Hidden Fixings work?
How are the self-adhesive numbers fixed?
How can I use your bespoke design service?
Can I have any font (typeface) on my sign?
How long will it take for you to manufacture my bespoke order?

Can I see what my house number or name plate will look like before ordering?
Can I have a discount on multiple items or orders?
What are your delivery charges?
Do you offer overseas shipping?
Which size house number is right for me?
How can I pay for my order?



What are your final order dates for international Christmas delivery 2017?
Please contact us if you would like to order bespoke items in time for Christmas. Orders for our standard items must be placed by the following dates to be delivered before Christmas:

Africa, Middle East - Thursday 30th November
Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland & Slovakia) - Monday 4th December
Caribbean, Central & Southern America - Tuesday 5th December
Australia, Greece, New Zealand - Thursday 7th December
Czech Republic, Germany, Italy, Poland - Monday 11th December
Canada, Finland Sweden, USA - Tuesday 12th December
Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland, France, Belgium, Luxembourg, Ireland - Wednesday 13th December



What materials do you use to manufacture your products?

All our house names and numbers are cut from 304 grade stainless steel and will stay looking flawless for a lifetime, with only an occasional clean. However this grade is not suitable for seaside locations - if you live right on the seafront contact us about getting numbers or bespoke items cut in marine grade 316 stainless steel, as this will withstand sea-salt spray corrosion. Our coloured house numbers are given an industrial spray paint finish for a sleek look, and these coatings are suitable for all locations including the coast.

Will my house number or name need cleaning?

Finished items will stay bright for a long period of time (unlike brass!) and will require only occasional cleaning with a proprietary metal polish to keep them in good condition. We recommend M3 stainless steel cleaner. General household cleaning products containing bleach should never be used on stainless steel as this will lead to corrosion. 

How do your Hidden Fixings work?
Our hidden fixing system is unique to www.housenumbers.co.uk and is simple and easy to install. We have two hidden fixing systems, one for brick or masonry, and one for wood. Both these systems are 'all metal' with no glue or plastic involved, and your order will be delivered to you with everything you need to install your new number, including detailed instructions. You will be able to specify your requirements when placing your order. Please contact us if you would like us to send you a PDF of our fixings instructions before you purchase our numbers.

How are the self-adhesive numbers fixed?

We provide your number with self-peel VHB tape attached to your number. Very Hi-Bond tape is a high strength foamed acrylic double sided tape and can be used to replace screws, rivets, spot welds and liquid adhesives for permanent bonds. It is an ideal application for signage. This tape has incredible strength and may be used with metal, plastics, glass etc. VHB tape reliably bonds stainless steel to uPVC eliminating the need for drilling and unsightly fasteners.

How can I use your bespoke design service?
We specialise in producing beautiful signage and numbers to our customer's specifications, and we have a design team that will guide you through the artwork process to create a beautiful addition to your home. All enquiries welcome, please include as much detail as possible on your request such as any size restrictions/ the surface you are fixing to/ delivery country etc.

Can I have any font (typeface) on my sign?

There are 100s of font options that can be used to create the effect that you desire. However, not all fonts are suitable for laser cutting so please do seek our advice on a suitable design. We will endeavor to create anything a customer wishes or to create the closest match if this is not possible. 

How long will it take for you to manufacture my bespoke order?
If your order is not a stock item your house number will be processed in a batch in order to keep our prices competitive. We routinely process a batch every two weeks according to demand and you will be given an expected delivery week when you place your order, according to current lead times. If you require your house number by a particular date (e.g. for a birthday present) please let us know when you place the order and we will do our best to accommodate this. During peak times (particularly November and December) we do sell out several batches in advance so please leave plenty of time if ordering bespoke items as a present.

Can I see what my house number or name plate will look like before ordering?

Yes, if you are ordering a framed house number or plaque artwork is always supplied for approval in the form of an image file (.jpg) after the order has been placed, however if you would like to see your number combination before placing your order just contact us first. This common format is both easy to view and to print. When ordering a house name plate we allow multiple changes to artwork via an exchange of emails if required, to reach a final design solution.

Can I have a discount on multiple items or orders?
We are always pleased to offer quotations to architects, property developers, house builders, hotels, housing associations, etc. We have a proven track record of supplying signage for corporate projects. Please contact us for further details.

What are your delivery charges?
The cost of postage and packing for orders within the United Kingdom starts from £1.00 and goes up to £10.50 for two or more of our extra large house numbers. Prices are dependent on weight as some of our large numbers weigh a significant amount and obviously our delivery costs on these items need to reflect this. You can preview your shipping costs for an order on the 'view cart' page of the website before checking out.

Do you offer overseas shipping?
Yes, we do supply products to customers outside the UK. You can preview your shipping costs for an order on the 'view cart' page of the website before checking out by selecting your delivery country on the right hand side of the page. Alternatively you can contact us for a price for international postage and packing. Please note that we cannot ship our illuminated electrical products outside of the EU. 

Which size house number is right for me?

Our range of individual house and door numbers are stocked at 95mm, 150mm and 250mm high, but items can be manufactured to any size you require (just ask!). Our best selling size is 150mm high, however the most important thing to consider is whether your house name or number can be viewed from the road. This is a requirement under most local bylaws (so that the emergency services can identify your address).

How can I pay for my order?
You can use the secure link on the checkout page of our web site which will debit your credit or debit card account accordingly.  We use klarna as our secure payment system and you can use most types of credit and debit cards.  We also offer PayPal. Alternatvely you can ring us with your card details and we can process an order and payment over the phone on 01258 452826.