Housenumbers Limited recommends that you print out and keep a copy of these terms and conditions for future reference.
These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
This site is owned and operated by Housenumbers Limited ('Housenumbers Limited', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by either email or phone: 01258 452826 (Monday–Friday, 09:00 to 17:00).
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.
The Contract Between Us
Any contract for purchases made through the website will be with Housenumbers Limited. Housenumbers Limited must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Housenumbers Limited will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price.Housenumbers Limited’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract. Housenumbers Limited does not accept liability for any errors or omissions in the information you provide us with your order.
You undertake that all details you provide to Housenumbers Limited for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
If there are any changes to the details supplied by you, it is your responsibility to inform Housenumbers Limited as soon as possible.
Housenumbers Limited is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.These terms and conditions only cover the housenumbers.co.uk website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Housenumbers Limited own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.
The frame designs used by Housenumbers Limited are copyright and Housenumbers Limited retains ownership of this intellectual material. The frame designs may not be copied for production by other parties without express permission of Housenumbers Limited and a separate agreement of the terms of such production.
We have tried to make our photographic images as accurate as possible.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the housenumbers.co.uk website, we make no warranties, whether express or implied in relation to its accuracy.
We make no warranty that the housenumbers.co.uk website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the housenumbers.co.uk website.
Housenumbers Limited accepts payment by Visa, MasterCard, Maestro, JCB, Bank Transfer and Pay Pal. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.
Upon receiving your order Housenumbers Limited carries out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Sometimes your card will be debited before your items are despatched if these items are made to order.
Housenumbers Limited will not pass on your personal information or credit or debit card details to any third party.
Availability of Goods You Order
If Housenumbers Limited has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and arrange for your ordered item to be cut in our next production batch. If we are unable to do this for any reason we will offer you an immediate refund and any sum debited by us from your credit card will be re-credited to your account and Housenumbers Limited will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Housenumbers Limited will not be obliged to offer any additional compensation for disappointment suffered.
On "made to order" items we will inform you of an estimated delivery date when we provide you with artwork for approval. If for any reason this estimated delivery date requires alteration we will advise you of the change by email.
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.
A signature may be required on delivery of house name plates and large orders over £100.
Delivery will be by Royal Mail First Class unless otherwise stated or unless a different agreement has been arranged.
Goods will be sent to the address given by you in your order.
Please note that we cannot accept returns on personalised house name plates.
Please inform us of any damages within 3 working days of receiving the order. Goods damaged or lost in transit to you will be replaced at no cost with free delivery. Inform us by e-mail, telephone or letter.
A one year guarantee is provided on our products, covering materials and workmanship. However, please note that 304 grade stainless steel is an extremely hard wearing material which will withstand all weather conditions. With routine maintenance our house number and name plates will provide many years of service.
Returns and refunds
Under the European Directive on Consumer Rights you have a statutory right to cancel your contract any time up to 14 days from the day you receive your order. Simply phone us on 01258 456225 or e-mail us at firstname.lastname@example.org with details of your order number. If you cancel your contract once your order has been delivered you will be responsible for returning the goods to us at your own cost.
Goods should be returned to:
Housenumbers Limited, 14 Glenmoor Business Park, Blandford Forum, Dorset DT11 7FP
You must take reasonable care to ensure that the goods are not damaged in the meanwhile or in transit. For your peace of mind we strongly recommend that you return any items by registered mail or obtain a proof of postage. This is particularly important when returning valuable items as we cannot be responsible for items lost or damaged in transit.
Once you have notified Housenumbers Limited that you are canceling the contract we will refund you within 14 days, for any sum that has been paid by you or debited from your credit card for the goods (this includes your original delivery costs).
Please note that House Numbers Limited cannot accept the return of house name plates and some number plates as these have been made to the customer's specification (bespoke items) and been approved during the design process. We would only accept a return in the very unusual case of a quality issue. Please contact us if you have any queries.
Gift Card Terms and Conditions:
Our e-gift cards can only be redeemed at www.housenumbers.co.uk or by quoting the unique number over the phone to us when purchasing a bespoke product.
They may be used to purchase goods of a higher price than the amount on the card, on payment of the difference.
They cannot be exchanged for cash.
If any item purchased with an e-gift card is subsequently exchanged for an item of a lower price or refunded, any money owing or refunded will be added to the remaining balance on the card.
If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction.
Changes to This Agreement
Housenumbers Limited reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Housenumbers Limited collects data from customers which is required to process an order, and we rely on a number of legal bases to collect, use, and share your information, including: as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support. This primarily includes your name, billing and delivery addresses, email address and phone number.
All the above information will be stored on our secure Ecommerce system which is hosted by EKM* and in a physical paper form for 5 years. Only your name and order number will be stored in our offline digital record systems, which we password protect. Your payment card details will also be collected to process your payment via Klarna** or Pay Pal (our online payment gateways) who will also store your name, address and email, but not your card details, unless you have opted for either provider to store them. When you check out via our website you will have to ‘opt in’ to the collection of this data to proceed with an order.
After this point Housenumbers Limited, EKM, Klarna and Pay Pal will only use your data for the purposes of processing your order or contacting you in the event of a delay, query or issue with your order. Housenumbers Limited will never contact you about anything other than your order with us, and we do not operate an email/post or phone marketing campaign or pass on your information to any third parties other than those listed below for delivery purposes only.
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies and associate sellers. We will share your personal information with these third parties, but only to the extent necessary to perform these services. If your order value is over £100 we will send your order via our courier – either Astral couriers or UK mail, who will only use your address for purposes of delivery and your email address/ phone number for informing you about the delivery. If you have ordered a product that is made by either Tim Carter or Heidi Morris-Duffin we will pass your order details on to the relevant party, including your delivery address and phone number for the purposes of artwork approval, despatch and email address for the purposes of communicating with you about lead times or any potential issues with your order.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
If you reside in certain territories, including the EU, you have several rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to our processing of some of your information based on our legitimate interests. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law under the new GDPR regulations, I, Katherine Ellis, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com. Alternately, you may write to me at: Housenumbers Limited, 14 Glenmoor Business Park, Blandford, Dorset, DT11 7FP